Return & Refund Policy – FAQs

1. How do I start a return?

To initiate a return, email us at info@blueskybio.science with your order number and reason for return. A prepaid return label is included in your package, so you can return the item free of charge.

2. What is your return window?

You can return items within 30 days of receiving your order as long as they are in new, unused condition with all original packaging included.

3. Do you accept returns for both defective and non-defective products?

Yes, we accept returns for both defective and non-defective products, provided they meet our return conditions.

4. Is there a restocking fee for returns?

No, we do not charge any restocking fees for returned items.

5. How long does it take to process a refund?

Once we receive and inspect your returned item, your refund will be processed within 10 days and credited back to your original payment method.

6. Will I receive a confirmation when my refund is issued?

Yes, you will receive an email confirmation once your refund has been processed.

7. Can I exchange an item instead of returning it?

Yes! We offer exchanges within 30 days of receiving your order, following the same conditions as returns. Simply contact us at info@blueskybio.science to initiate an exchange.

8. Do you cover return shipping costs for exchanges?

Yes! We cover the return shipping costs for all exchanges.

9. How do I cancel my order?

If you need to cancel your order, please email info@blueskybio.science within 24 hours of placing your order. If your order has already been processed or shipped, it cannot be canceled.

10. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at info@blueskybio.science with your order number and photos of the issue. We will resolve it as quickly as possible.